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Tell me about your special offers!
Lemon Tree Paperie would love to inform you of our next
special offer. Please join
our mailing list to receive our newsletters about exclusive
promotions, new merchandise, holiday savings, products featured
in the press, coupon codes, and much more!
How long will my order take?
Turnaround time depends on the following factors:
- whether a proof is involved
- production time based on manufacturer
- where the order is shipping from and to
- shipping method (i.e. ground, overnight or second day
air)
If you will be viewing a proof, please expect to receive
it via email according to the chart below.
Your order is considered “in production” when
one of the following occurs:
- an order is placed by you (with no request for a proof,
or a proof is not offered)
- your proof approval is received (on orders where a proof
was requested)
| Manufacturer |
Proof
Turnaround |
Production Time |
Ships
From |
Shipping
Time |
| Julia D. Azar Designs |
2-3 business
days |
2-3 business
days |
Tennessee |
see below |
| Baby Idesign |
2-3 business
days |
7-10 business days |
New York |
see below |
Bernadette Elenteny
|
1-2 business days |
5-7 business days |
Illinois |
see below |
| Boatman Geller |
2-3 business days |
6-9 business days |
Indiana |
see below |
| Braun & Brown
Designs |
|
12 business days |
Tennessee |
see below |
| Embossed Graphics |
n/a |
|
Illinois |
see below |
Hicks Paper Goods |
2 business days |
3-5 business days |
Oklahoma |
see below |
Midori Ribbon |
n/a |
7 business days |
California |
see below |
| The Paper Menu |
2-3 business days |
7-10 business days |
Alabama |
see below |
| Porch Light Press
|
n/a |
5-7 business
days |
Georgia |
see below |
| SimplyPut by Ashley
Woodman |
2 business days |
5-10 business days |
Georgia |
see below |
| Stacy Claire Boyd |
2-3 business days |
6-8 business days |
Alabama |
see below |
Three Designing Women |
n/a |
3 weeks |
Texas |
see below |
| Whitney English |
2 business days |
3-5 business days |
Oklahoma |
see below |
| Wiley Valentine |
3 business days |
11 business days |
California |
see below |
Within the time period listed above, your order will be
shipped directly to you from the manufacturer. See below
for a general estimate of time for ground shipping. (Overnight
and second day air shipping are also offered in which shipping
time will decrease, but production time will remain the same.)
For more specific shipping information, please contact us
providing the destination zip code and product(s) of interest.
| East
Coast - West Coast |
4-5
Business Days |
| Southeast - Northeast |
2-3 Business Days |
| |
2-3 Business
Days |
| Within the Same State |
1-2 Business Days |
Outside Continental U.S.
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Please note that orders from multiple manufacturers will
arrive in separate packages at various times.
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May I request a sample?
We are able to send samples of most of our designs. Please
email us with the product name(s) of the sample(s) desired
and your mailing address. We will inform you if any charges
will apply. Please allow 2-3 weeks for samples to be received. Contact Us
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I would prefer not to order online. May
I place my order over the phone?
If you prefer not to order online, we encourage you to send us an email with the details of your order. We will then call you to answer any questions you may have, fill in any missing information, and obtain your credit card information. Contact Us
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I found my invitation/announcement, but
I don’t know what to say.
If you need some advice regarding etiquette or assistance
with wording, please email our stationery and etiquette expert
Julie Ganaway Blanchard. She is also happy to help with selecting
just the right invitation, typestyle, ink color, etc. You
may also include any questions or your request for advice
when placing your order, and Julie will be in touch! Contact
Us
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Do you offer suggested greetings for holiday
cards?
Holiday cards are printed with your custom personalization,
whether you choose one of our suggested greetings or write
your own. Please click
here for suggested holiday greetings.
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How many extra invitations or announcements
should I order?
This is entirely up to you, but it is a common mistake for
clients to run short due to an address list that unexpectedly
grew! It will be far less expensive to bump up your quantity
during your initial order than to place a separate order
for the lowest quantity offered.
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May I begin my order for birth announcements
before my baby is born?
Yes, please do! We’d love to hold onto your order
and await the arrival of your baby. If you chose to do so,
please submit your order putting “XX” in place
of any unknown text. Add any special notes onto the order
form. To avoid confusion, do not put any information in the
announcement text that is not definite. For instance, please
put “XX pounds, XX ounces” rather than guessing “7
pounds, 5 ounces”.
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May I receive my birth announcement envelopes
early?
Most of the manufacturers we work with offer this service. There
is an additional $20 fee, which includes the shipping cost
as well. If you are interested, please indicate “Envelopes
Ahead” in the special notes section of the online order
form. The additional charge will be submitted separately.
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I have selected a card that includes printing
of my photo. How do I submit it to you?
Photo requirements vary by manufacturer (detailed below).
Please send your digital file to info@lemontreepaperie.com according
to the specifications below. Remember that the quality of
the finished product will greatly depend on the quality of
your photograph. If necessary, your photo will be cropped
for best appearance.
Stacy Claire Boyd
“Imagitations” offer a way to directly incorporate
your own personal photos or images onto a printed piece.
Acceptable digital formats are JPEG and TIF with a minimum
resolution of 150 dpi. Photos taken with a digital camera,
when set on the highest quality setting, will usually suffice.
Upon request, photos can be converted to black and white
or to sepia tone at no additional charge. A $15 fax proof
is required on all imagitation orders.
Baby Idesign & The Paper Menu
Please submit a high-quality digital file, of at least 300
dpi. The photo size should be larger than the final printed
size. A proof is required on all orders that include photos.
Permission Statement: Regardless of manufacturer, your photo submission implies
that you either own the image or that you have permission from the copyright
holder or owner to reproduce the image, and that reproduction will not violate
the rights of any other person. Lemon Tree Paperie nor its manufacturers will
be held legally liable for photo-related issues.
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How are errors handled? What is your return
policy?
Generally, orders with errors made by the manufacturer will
be reprinted at no charge and shipped as soon as possible,
second day air. Orders that include an error made by the customer will be reprinted at a discounted
rate and processed as quickly as possible. Shipping charges will apply. An error
made by the customer includes the following situations:
- text originally submitted with an error
- an option incorrectly chosen on the online order form
- an error overlooked on a proof (regardless of submitted
text)
Each manufacturer has a separate policy, so please contact us to discuss your particular situation, should an error occur.
Lemon Tree Paperie will do its best to correct the situation!
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Why am I invited to create an account
upon checking out? What does it entail? What if I forget
my password?
Creating an account is a simple process that will benefit
you! It will shorten the checkout process and enable Lemon
Tree Paperie to keep a record of your purchases for your
future reference. One of the greatest benefits is that the
items in your shopping cart will not disappear when you leave
our online boutique. They will remain there until you purchase
them or personally remove them! To access your account, you
may sign in at any time during your visit, or upon checkout.
Required
registration fields include the basics you would expect with
any online order: your name, physical address, phone number,
email address, etc. We highly respect your privacy and vow
to keep all information confidential.
In the event that you
forget your password, simply click “Password Forgotten” on
the login page and a new password will be emailed to you immediately!
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What is your privacy policy?
Lemon Tree Paperie stores your information securely and
will not share it with third parties, other than those absolutely
necessary to complete and deliver your order.
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What forms of payment are accepted?
Lemon Tree Paperie conveniently accepts Mastercard, Visa
and American Express.
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Is my credit card secure on your website?
Yes. It is secured with GeoTrust QuickSSL, a web server
certificate which enables up to 256-bit encryption, meaning
that confidential information and transactions cannot be
viewed, intercepted or altered. This SSL (secure socket layer)
protocol is the web standard for encrypting communications
between users and web sites, providing both consumers and
businesses with the confidence that private data sent to
a website is secure.
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Will I be charged sales tax?
Only residents of California will be charged sales tax (7.75%).
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Do you accept orders that will need to be shipped outside
of the continental United States?
At this time, we can only process orders that will be delivered within the 48 continental United States. Unfortunately, we cannot accept orders that would need to be shipped to Hawaii, Alaska, or countries other than the United States.
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My question is not addressed here. May
I give you a call or send an email?
It is recommended that you send an email with your question. Contact Us
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Links & Resources |
